Refund / Returns Policy

Faulty Items

LX2001 abides by the Consumer Guarantees Act for any faulty or damaged items. All items are covered by a minimum 12 month warranty (or longer where specified on the product page). If you do have a faulty item please contact us immediately and if covered under warranty will have swapped with a brand new item.


Change of Mind

Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items or provide a credit to the same value as your item purchased if in brand new, unopened and unused condition. Please note this must be actioned within 30 days of receipt of order. Please contact us here.


Gift Cards

Gift cards can not be returned or redeemed for cash. Any unused value on the gift card expires 2 years after date of issue.