Refund / Returns Policy

Refund / Returns Policy

Faulty Items
LX2001 abides by the Consumer Guarantees Act for any faulty or damaged items. All items are covered by a minimum 12 month warranty (or longer where specified on the product page). If you do have a faulty item(s) please contact us immediately and if covered under warranty we will have this swapped with a brand new item (or credit to the value of your originally purchased item(s)). Return postage for faulty items are covered by LX2001.

Change of Mind
Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your item(s) for a credit (less 10% restocking fee) if your purchased item(s) are in brand new, unopened and unused condition. Please note this must be actioned within 14 days of receipt of order. Please contact us here. Return postage for change of mind items is the responsibility of the returnee.

Gift Cards
Gift cards can not be returned or redeemed for cash. Any unused value on the gift card expires 2 years after date of issue.